Shipping Policy
Shipping Policy
Last updated: 2024-07-29
Thank you for shopping at Solar Outdoor Wall Lights! We are committed to providing you with the best shipping experience possible for your 4 Pack Solar Powered Porch Lights.
1. Shipping Rates
We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.
2. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Domestic Shipping
For orders within the United States, we typically use USPS or UPS. Once shipped, you can expect your order to arrive within 5-10 business days.
4. International Shipping
We ship internationally to most countries. International orders typically arrive within 10-25 business days after shipment, depending on the destination country and customs processing times.
Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the buyer. We recommend checking with your local customs office for more information on potential charges before placing your order.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the progress of your delivery.
6. Shipping Delays
While we strive to deliver your order promptly, Solar Outdoor Wall Lights is not responsible for shipping delays caused by factors beyond our control, including but not limited to:
- Carrier delays (e.g., USPS, UPS)
- Inclement weather conditions
- Customs processing delays for international shipments
- Public holidays
We will do our best to assist you in tracking your package and resolving any issues with the shipping carrier.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box and APO/FPO addresses. Please note that these addresses can only be shipped via USPS.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@solaroutdoorwalllights.com within 7 days of the expected delivery date for lost packages, or within 7 days of delivery for damaged packages. Please provide your order number and any relevant details (e.g., photos of damaged packaging/items). We will work with the shipping carrier to investigate and resolve the issue.
9. Restricted Countries
Due to various restrictions, we are unable to ship to certain countries. If your country is on a restricted list, you will be notified during the checkout process.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us:
- By email: support@solaroutdoorwalllights.com
- By visiting this page on our website: https://solaroutdoorwalllights.com/contact